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THE SHAM THAT IS EQUITY AGENCY & MOBILE BANKING


FAIL!

Equity Bank Agency and Eazy 247 Customer care Fail

I am angry,very angry.This is a rant

I have been seated here for the last two hours and my patience is boiling,I feel like I can smash anything any minute from now. So I am now typing on my phone furiously,venting my anger on my poor phone. I think Equity should pay for a new keyboard.And a few other things. Why?

I registered for Equity Mobile Banking(Eazy 247) believing that it would live up to my expectations. Believing that it would save me time and money. Believing that now,I dont have to go to a banking hall.

To spice this up,Equity introduced Agent Banking.

We were saved.

Or so we thought.

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So,this morning,I went to an ATM, and met a very long queue. I would have stayed in that queue for 30 minute
 and I needed the money ASAP. Not to worry,though,there is Equity Agents, I told myself.

So off I went to an Agent,swiped my card,even gave my details to the attendant,and waited for the transaction to complete. 30 minutes.

Now,I had lost faith in Eazy 247 because of the troubles I had faced before:Delays,trying 10 times(each costing Sh. 4) without completing the transaction and such shit(sorry)

So, I did,and today the transaction was very smooth(happy). The attendant took my setails once again, entered the Codes and the what not,she even took out the cash.

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Then SHIT HAPPENED.

The   application they use,on their Nokia 2730s  went on a Please  Wait mode.

5 minutes. A queue was building up behind me.

10 minutes.  An SMS came in. Transaction complete.

Meanwhile,on the agents phone,it was still on Please Wait mode.

20 minutes,

30 minutes

1 hour.

I called the Equity Customer Care line. They entertained me for 10 minutes. My airtime.

They are not on Twitter,nor Facebook. In this Century.

I have sent them an email.I have sent one before,never replied.

2 hours later.

And I am still waiting.

I am tempted to curse.

Now that I have finished my online rant, I am wondering why I have even written this. No one will read.Equity is nowhere on Social Media circles. I dont know what their Customer Service Job Description is-if it actually exists.

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